Royal Mail Group, through its core UK business, UK Parcels, International & Letters (UKPIL), is the UK’s sole provider of the Universal Service.

Postwoman delivering

Our corporate responsibility activity must be focused on improving our financial performance, as well as our social and environmental impact.

Royal Mail is regulated by Ofcom and is the UK's Universal Service' provider.

Our business strategy is clear: 
to become the best delivery and marketing mail business in the UK.

Our products

We offer our customers a range of tailored solutions giving them what they need, whenever they want it.

Old Post Office poster 'Post office lines of communication'

We've helped to shape the modern world, and our business has been centre-stage in that transformation.


Full customer contact details, including phone, email, social media and postal details.