Building a commercial future

Royal Mail is focused on leveraging the freedom it has won to compete on a level playing field with its competitors.

Key building blocks which have already been put in place have strengthened our finances. Our long-term success depends on continued close working with unions and the development of a strong brand as we compete in a liberalised market place.

  • Postal Services Act 2011

    The Postal Services Act received Royal Assent in June 2011. It provided a framework for many of the changes of the past year:

    • Ofcom’s new regulatory approach, announced in March 2012. Find out more in Our regulation section or on Ofcom's website
    • The European Commission’s approval of the government’s proposals to take responsibility for the Royal Mail Pension Plan’s historic deficit and support the restructure of the company’s balance sheet
    • The Royal Mail and Post Office Ltd’s separation to become sister companies

  • Strengthening partnerships

    Looking to the future, we understand the need to work closely with our unions if we are to deliver modernisation with the minimum amount of disruption to our colleagues and customers. We are committed to working with the union to develop future strategies and fair and equitable ways of working. This is vital to the future of our company.

  • Developing a strong brand

    The Group has one of the best-known brands in the United Kingdom.  We want to retain our brand strengths while repositioning the Royal Mail as a profitable and sustainable business with a clear, commercial future. Through a campaign of targeted communications, we aim to restore our reputation as a world-class and competitive company that delivers for our customers locally and internationally.