Who we are

Royal Mail is the UK’s designated Universal Postal Service Provider, supporting customers, businesses and communities around the country.

We are the only company delivering a ‘one-price-goes-anywhere’, six days a week service to more than 29 million addresses across the UK.

General Logistics Systems (GLS), our European parcels business, operates one of the largest parcel delivery networks in Europe.










  • Transformation

    Royal Mail successfully floated on the London Stock Exchange in October 2013 and is now a member of the FTSE 100. More than 700,000 members of the public bought shares in Royal Mail, and the majority of our UK employees received free shares, amounting to a ten per cent stake in our company.

    We are now engaged in one of the biggest industrial transformations in recent British history. Letter volumes are declining, parcels business is growing, much of it driven by the rise of e-retailing. We are determined to retain our proud position as number one in parcel deliveries.

    Our vision is to be recognised as the best delivery company in the UK and across Europe.

  • A Key Player

    Royal Mail has a significant impact on both the economic and social life of the UK. We are a major employer and a major purchase of goods and services. In the financial year 2014-15 we were the 6th largest contributor to the economy of all UK corporations. One in every 180 employees in the UK works for us. Our impact amounted to £11.1bn in direct and indirect contributions, including employment, procurement and taxation.

    UK Parcels, International and Letters (UKPIL), comprises our core delivery businesses and is the designated provider of the Universal Service in the UK. Its network is unrivalled in terms of size, coverage and geographical reach.

    Our European parcels business, GLS, operates one of the largest ground-based, deferred parcel delivery networks in Europe. Its network covers 37 countries and nation states through a combination of wholly-owned and partner companies.

  • Group Structure

    Royal Mail Group Limited is the principal trading entity of Royal Mail plc.

    • Royal Mail Group Limited includes UK Parcels, International & Letters (UKPIL) which comprises the Group’s UK and international parcels and letters delivery businesses operating under the 'Royal Mail' and 'Parcelforce Worldwide' brands.
    • Through the Royal Mail Core Network, the Group has the capability to deliver a ‘one-price-goes-anywhere’, six-days-a-week service on a range of letters and parcels to more than 29 million addresses across the UK.
    • Parcelforce Worldwide operates a separate UK network which collects and delivers express parcels.

    The Group also has significant operations in continental Europe through its General Logistics Systems (GLS) business

    Note: [1] 51 per cent owned subsidiary.