Customer service

Business customers
08457 950 950
8am 6pm, Monday to Friday
Call this number to contact your local Business Sales Centre

Personal customers
08457 740 740
8am 6pm, Monday to Friday
8am 1:pm on Saturdays

Online Business Account

To place a new order Log in.
For all other OBA enquiries, please contact the Business Service Helpline on 08457 950 950 8am - 6pm Monday to Friday.

Online Shop & Philatelic Customer Services

Visit London 2012 Shop to purchase London 2012 products only.

Personal customers (stamp collectors or small stamp orders)
Email: philatelic.enquiries@royalmail.com
Call: 08457 641 641
From outside the UK: +44 131 316 7483
8:00am – 8:00pm, 7 days a week

Business customers (business or bulk item orders)
Email: business.enquiries@royalmail.com
Call: 08457 782 677
From outside the UK: +44 131 316 7482
8am – 6pm Monday to Friday

Postcode enquiries

Office hours

0906 302 1222
8am 5pm, Monday to Friday
Calls cost 50p/min up to a max of £5

Postcode enquiries

Outside normal office hours

08457 111 222
5pm 7pm, Monday to Friday
9am 2pm on Saturday
Calls charged at local rate

Track & Trace

Please contact our Customer Service team to track a Special Delivery, Recorded Signed For, Airsure or International Signed For item.
08457 740 740
8am 6pm Monday to Friday
8am 1pm on Saturdays

SmartStamp

If you are a SmartStamp customer you will still be able to print your postage but you will not be able to top up your account.

If you have a specific SmartStamp query, please call 0845 600 1334 8am-5.30pm, Monday to Friday
Or you can email us at SmartStamp@royalmail.com

Online Postage

Online postage is currently unavailable. We are working on rectifying this as soon as possible so please try again later.

If you have a specific online postage query, please call 0845 611 3425 8am-5.30pm Monday to Friday.
Or you can email us at onlinepostage@royalmail.com

Smilers

If you have an enquiry about customised stamps call our Smilers Customer Services team on 0845 074 2000
8.30am 5pm. Monday to Friday

The Mailmedia team

For queries about mailmedia bookings contact us on mailmedia@royalmail.com

Royal Mail Door to Door

If you have an enquiry about Door to Door please contact our booking centre on 08457 950 950 8.30am 5.30pm. Monday to Friday

Royal Mail Sameday

If you want to book a same day collection please contact our Helpdesk on 0845 850 5522 24 hours a day, 7 days a week

Online Mail Supplies

If you would like information, or you would like to place an order for your mail supplies, please contact us on 08457 950 950 8am - 6pm Monday to Friday.

Need more information? Want to place an order for mail supplies? Call us on 0857 950 950, 8am -6pm Monday to Friday

Redirection

To set up or renew your Redirection, please call us on 08457 777 888 8am - 5.30pm Monday to Friday and 8am 1pm on Saturdays.

Redelivery

For redelivery please contact us using the telephone number provided on the 'Something for you' card you have received.

To arrange a redelivery, call us on number listed on the 'Something for you' card.

Post Office® Travel Insurance

Get a quote/buy insurance:0800 294 2292

Opening hours:
Weekdays 8.00am-9.00pm
Saturday 9.00am-6.00pm
Sunday 10.00am-5.00pm
Claims: 0845 602 5279

Opening hours:Weekdays 8.00am-8.00pm
Saturday 8.00am-5.00pm
Sunday 8.00am-2.00pm
Worldwide emergency medical assistance 24/7: +44 23 8064 4633

Post Office® Car Insurance

Quotes/general enquiries: 0800 783 3770
Claims: 0845 0731 005

Opening hours:
Weekdays 8.00am-9.00pm
Saturday 9.00am-5.00pm
Sun 10.00am-2.00pm

Post Office® Van Insurance

Quotes/general enquiries:0800 294 3793
Claims:0845 0731 005

Opening hours:
Weekdays 8.00am-9.00pm
Saturday 9.00am-5.00pm
Sun 10.00am-2.00pm

Rod Fishing Licence

The Post Office branch network will be available to purchase the Rod Fishing Licence throughout 2011/12. To find your nearest branch please use the Post Office Branch finder which will also provide the opening times.

We would like to apologise for any inconvenience caused.

Post Office® Home Insurance

Quotes/general enquiries:0800 121 8207
Claims: 0845 0731 005

Opening hours:
Weekdays 8.00am-9.00pm
Saturday 9.00am-5.00pm
Sunday 10.00am-2.00pm

Post Office® Credit Card

Apply or make a general enquiry: 0800 169 2000

Opening hours:
Weekdays 8.00am-10.00pm
Saturday 8.00am-6.00pm
Sunday & Bank Holidays 10.00am-5.00pm

Report lost or stolen 24/7:0800 169 2646
Emergencies whilst abroad 24/7:+44 117 373 3865
Balance transfer enquiries:0845 607 6500

Opening hours:
Weekdays 8.00am-10.00pm
Saturday 8.00am-6.00pm
Sunday 10.00am-5.00pm
Bank Holidays closed

Post Office® Instant Saver, Growth Bonds, Cash ISA, Investment ISA, Fixed Rate Cash ISA

Enquiries:0800 169 7500
Customer Services:0845 602 3409

Opening hours:
Weekdays 8.00am-10.00pm
Saturday 8.00am-6.00pm
Sunday & Bank Holidays 10.00am-5.00pm

Post Office HomePhone® or Broadband

New customers: 0800 092 0514
Existing customers: 0845 600 3210

Opening hours:
Monday-Sunday 7.00am-11.00pm

Post Office® Life Insurance

Enquiries: 0845 300 5841
Claims: 0845 300 5842

Opening hours:
Weekdays 8.00am-8.00pm
Saturday 9.00am-6.00pm
Closed Sunday and Bank Holidays

Post Office® Travel Money Card

To activate your Travel Money Card 24/7:
0800 432 0033 (if bought online, please allow 1 working day after purchasing of your card)

Check your balance 24/7:
0845 850 0077 or +44 207 490 8717 (if outside the UK)

Review your recent transactions 24/7:
0845 850 0077 or +44 207 490 8717 (if outside the UK)

Top up 8.00am-8.00pm:
00845 850 0077 or +44 207 490 8717 (if outside the UK)

Report your card lost or stolen 24/7:
0845 850 0077 or +44 207 490 8717 (if outside the UK)

Post Office® Mortgages

Enquiries: 0800 707 6206

Opening hours:
Weekdays 8.30am-7.30pm
Saturday 9.00am-1.30pm

Gift Card

Enquiries:08700 85 41 41

Opening hours:
Weekdays 9.00am-5.30pm

Post Office® Helpline

Phone:08457 22 33 44
Opening hours:Weekdays 8.15am6.00pm Saturday 8.30am2.00pm

Alternative links to key Parcelforce Worldwide website tools:

Track your parcel
Arrange a redelivery
Pay your customs charge
Send your parcel online and pay by debit/credit card

Customer Service Advisors

Our Customer Service Advisors are available:
8.00am - 7.00pm Monday to Friday,
8.30am - 5.00pm on Saturday and
9.00am - 5.00pm on Sundays excluding UK Public and Bank Holidays.

You can phone our Customer Service team on 08448 00 44 66, calls are charged at national rates.

For Welsh speaking customers:
Gall cwsmeriaid syn siarad Cymraeg gysylltu â ni ar 0844 800 5550

For customers with impaired hearing:
Contact us on Textphone 08000 855 854