News and press releases
Serving London during London 2012
- Royal Mail is ready to serve London during the 2012 Olympic and Paralympic Games between July 27th and September 9th
- We have worked with LOCOG and TfL and are grateful for their support. We have secured sufficient access to be able to deliver, collect, sort and transport business and customer mail during the Games
Deliveries and collections six days a week
- Organisations delivering services in London during this period will be impacted by transport changes which will increase journey times in the capital. This will affect the following postcodes; E, EC, N, NW, SE, SW, W and WC.
- Our six days a week service to business and residential addresses will be maintained during the Games by our 10,000 strong London operation. We will also collect six days a week from businesses, Post Offices and post boxes, and keep our 116 delivery offices open as usual
How our customers can help
- Households and businesses in the impacted postcode areas (see above) are advised, if possible, to post their mail earlier in the day than usual. Customers posting mail to these postcodes are advised, if possible, to post a day earlier
- Our postmen and women will commence their rounds earlier, given the extra travelling time required because of the transport restrictions. Because of this, some mail may be in our system for an extra working day
Royal Mail is putting into place measures to minimise the impact of the London 2012 Olympic and Paralympic Games on our service to our customers. During the Games, there will be heightened traffic restrictions due to the implementation of the Olympic Route Network (ORN) and Parlaympic Route Network (PRN).
A dedicated Royal Mail Olympic planning team has been working since June 2011 on a series of measures to minimise the impact of the Games. This has included working closely with LOCOG, TfL and London borough councils. Due to their assistance, we believe we have secured sufficient access to be able to deliver, collect, sort and transport mail during the Games.
What this means for our customers
We will start deliveries earlier in the morning, so we can reach everyone, as it is likely to take us longer to travel around some areas. Because of this, some mail may be held in our system for delivery the next working day in the impacted postcodes- E, EC, N, NW, SE, SW, W and WC.
Households and businesses in the impacted postcode areas (see above) are advised, if possible, to post their mail earlier in the day than usual. Customers posting mail to these postcodes are advised, if possible, to post a day earlier. Our 116 Delivery Offices will remain open at their usual times during the Games.
Mark Thomson, Olympic Director for Royal Mail, said: “Royal Mail is geared up to serve London during the Games. We will continue to collect and deliver six days a week despite the inevitable impact on the capital’s transport system because of the Games.”
To keep customers informed of our plans, Royal Mail is writing to two million London households and businesses to help them with their mailings. A dedicated website www.royalmail.com/2012 has been launched to help customers and has information about plans, products and services during the Games. Customers can also speak to our dedicated team of Olympic advisers within Royal Mail’s Customer Service Team on 0845 607 2012 (Monday to Friday 8am to 6pm, Saturday 8am to 1pm).
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