Business review

Modernising Royal Mail

Our modernisation programme is one of the biggest transformations in UK industry.

Our people

To modernise Royal Mail successfully, our employees need to be fully engaged with the business and our strategy. Our postmen and women are both the medium and the message: they drive the brand experience for many of our customers.

Our customers

Our customers want us to keep our basic service promises. Consistently collect on time, deliver on time and respond quickly when needed.

Regulation

The time is right to review the existing regulatory structure. The Postal Services Bill, including the provision for Ofcom to become the regulator, alongside the Government commitment to a new regulatory approach, constitutes a new framework for change. Any significant changes would not impact the one-price-goes-anywhere, six-days-a-week Universal Service, which is enshrined in the Postal Services Bill.

Community

Corporate Responsibility (CR) is a priority for us. The Group fully integrates CR into its everyday working environment.

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