Glossary (English) beginning with B

B

• Balanced scorecard

  An approach to strategic management developed in the early 1990s by Drs. Robert Kaplan and David Norton to translate an organisation' vision into a set of performance indicators distributed among four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth.

• BIS

  Department of Business, Innovation and Skills (BIS): Government department responsible for skills, higher education, innovation, science, business and trade. This department acts as Royal Mail’s shareholder.

• BPMA

  The BPMA is an independent charitable trust developed by Royal Mail Group to care for its heritage. The BPMA manages The Royal Mail Archive and is working to develop the museum collection of the former National Postal Museum.

• BPO

  British Post Office - Former name of Royal Mail Group Ltd.

• Bulk mail

  Multiple mail items of the same format posted by a single user from a single site.

• Business to business

  B2B refers to business customer receiving mail sent by another business.

• Business to consumer

  (B2C) refers to a private customer receiving mail from a business.