Latest news
The most recent details of our performance
Quarterly quality of service reports
2011-12 Quality of service
View Royal Mail Finalised Quality of Service Results 2010/11
View National Quarter 3 2011/12 Report
View previous quarterly reports
Download documents and reports
Below you can download and view reports on service targets, action plans and customer complaints.
NOTE: You'll need Adobe Acrobat Reader version 5.0 or above to view these documents in PDF format. To download Adobe Acrobat Reader free of charge, please visit the Adobe website. Warning: some of these files are large, and may therefore take some time to download.
Download and view PDFs by selecting from the list below:
Minimum scheduled service targets
See our minimum scheduled performance targets for the scheduled services provided and agreed under the terms of our Licence:
View our minimum scheduled service targets
Statement of actions to meet 2012/13 targets
Find out what actions we intend to take during 2012/13 in order to meet our scheduled service standards:
View Summary Statement of Actions to Achieve 2012/13 Quality of Service Targets
Royal Mail Complaints Figures 2010-2011
View the total number of complaints handled by Royal Mail in 2010-2011
View the total number of complaints handled by Royal Mail by Postcode Area 2010-2011
View Year end report on the operation of the Bulk Compensation Scheme 2009-2010
