Quality of service reports

Take a look through our archive of previous quality of service quarterly reports by selecting from the list below.

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Warning: some of these files are large, and may therefore take some time to download.

View National Quarter 2 2011-12 Report

View National Quarter 1 2011-12 Report

View National Quarter 4 2010-11 Report

View National Quarter 3 2010-11 Report

View National Quarter 2 2010-11 Report

View National Quarter 1 2010-11 Report

View National Quarter 4 2009-10 Report

View National Quarter 3 2009-10 Report

View National Quarter 2 2009-10 Report

View National Quarter 1 2009-10 Report

View National Quarter 4 report January - March 2009

View National Quarter 3 report October - December 2008

View National Quarter 2 report July - September 2008

View National Quarter 1 report April - June 2008

View National quarter 4 report January - March 2008

View National quarter 3 report October - December 2007

View National quarter 2 report July - September 2007

View National quarter 1 report April - June 2007

View quarterly quality of service report January - March 2007

View quarterly quality of service report October - December 2006

View quarterly quality of service report July - September 2006

View quarterly quality of service report April - June 2006

View quarterly quality of service report January - March2006

View quarterly quality of service report July- Sept 2005

View quarterly quality of service report Oct- Dec 2005

View quarterly quality of service report April- June 2005

View quarterly quality of service report April 2004 - March 2005

View quarterly quality of service report April - December 2004

View quarterly quality of service report April - September 2004

View quarterly quality of service report April - June 2004

View quarterly quality of service report January - March 2004

View quarterly quality of service report October - December 2003

View quarterly quality of service report July - September 2003

View quarterly quality of service report April - June 2003

View quarterly quality of service report January - March 2003

View quarterly quality of service report October - December 2002

View quarterly quality of service report July - September 2002

View quarterly quality of service report April - June 2002

Royal Mail's Quality of Service

Research International is the independent company which measures the quality of service provided by Royal Mail. The results - which are fully independent of Royal Mail - are used to help Royal Mail improve further the service it provides to its customers.

Research International measures Royal Mail's performance using a large panel of volunteers. A mix of both private individuals and businesses all over the country send test letters to each other and then log on the internet the dates when they posted and received this mail. Some 30,000 test letters are sent each month. Research International, of course, pays all postage costs.

More volunteers are currently being recruited. If you would like to join Research International's panel, please contact the research company using the email address below. Remember - this is research which is independent of Royal Mail and Research International will not disclose any personal details of the members of its panel to Royal Mail.

If you would like more information, please contact Research International at: postalsurvey@research-int.com