Online Complaints

The Postal Review Panel will take up your complaint once Royal Mail has been given the opportunity to resolve the issue with you directly. If you have not already contacted them please pursue your complaint with Customer Services before completing this form.


I have been in touch with Royal Mail *

If you select "No" your complaint will be forwarded to Royal Mail Customer Services for investigation and reply, as the Postal Review Panel are only able to review complaints that have been handled by Royal Mail Customer Services.


Preferred method of contact from the Postal Review Panel *
Are you the sender / recipient of the item? *

Sender's details (if different from own:)

Recipient's details (if different from own)