2009-10 Quality of service

View National Quarter 2 Report

View previous quarterly reports

Below you can download and view reports on service targets, action plans and customer complaints.

NOTE: You’ll need Adobe Acrobat Reader version 5.0 or above to view these documents in PDF format. To download Adobe Acrobat Reader free of charge, please visit the Adobe website. Warning: some of these files are large, and may therefore take some time to download.

Download and view PDFs by selecting from the list below:

See our minimum scheduled performance targets for the scheduled services provided and agreed under the terms of our Licence:

View our minimum scheduled service targets

View the total number of complaints handled by Royal Mail in 2008-2009

View the total number of complaints handled by Royal Mail by postcode area 2008-2009

View Year end report on the operation of the Bulk Compensation Scheme 2007-2008