Service update

Our website is temporarily unavailable. Full service should be restored very soon. We apologise for any inconvenience this may cause you.

Media queries

We offer a 24 hour service, seven days a week to journalists. The media can reach us by calling our Press Office line. Outside of office hours, calls will be transferred to our off-duty Press Officer who will respond to calls as soon as possible.

Press Office: 020 7250 2468

Journalists can also contact us by email: press.office@royalmail.com

Post Office separation update:

Royal Mail and Post Office Ltd separated to become sister companies on the 1 April 2012. Royal Mail will no longer be responsible for media enquiries relating to Post Office. If your enquiry relates to Post Office please contact their Press Office team:

Tel: 020 7012 3456
Email: pressoffice@postoffice.co.uk

Non-media related queries

If you are a customer, you will need to contact our customer services teams.

Please note: The Press Office do not have access to customer details and will not be able to assist with individual customer enquiries.

Royal Mail: 08457 74 07 40
Post Office: 08457 22 33 44
Parcelforce Worldwide: 08707 50 11 50