News and press releases

  • Royal Mail
    News from Royal Mail Group
    12 December 2011
    Royal Mail extends opening hours of unrivalled network for Christmas

Almost 1,400 Royal Mail delivery offices open for longer from today until ChristmasThe extended hours will make it easier for people to collect online orders that could not be delivered because no one was at home Busiest offices will be open between 6.30am and 7.30pm on weekdays and 6.30am and 5.30pm on SaturdaysAround 600 delivery offices also open until 8pm on a Wednesday evening Collection facilities also available from almost 10,000 Post Office branches across the UKRoyal Mail is extending the opening hours of almost 1,400 delivery offices from today until Christmas to make it even easier for people to collect online orders that could not be delivered because no one was at home.The move was announced on Royal Mail’s busiest day during the festive period

  • Almost 1,400 Royal Mail delivery offices open for longer from today until Christmas
  • The extended hours will make it easier for people to collect online orders that could not be delivered because no one was at home
  •  Busiest offices will be open between 6.30am and 7.30pm on weekdays and 6.30am and 5.30pm on Saturdays
  • Around 600 delivery offices also open until 8pm on a Wednesday evening
  •  Collection facilities also available from almost 10,000 Post Office branches across the UK

Royal Mail is extending the opening hours of almost 1,400 delivery offices from today until Christmas to make it even easier for people to collect online orders that could not be delivered because no one was at home.

The move was announced on Royal Mail’s busiest day during the festive period. Royal Mail expects to handle around 130 million today – more than double the normal daily mailbag of 59 million items. In total, Royal Mail expects to handle a festive mailbag of around two billion items.

Royal Mail has extended the opening hours of its delivery offices to make it even easier for people to collect items that could not be delivered first time, either because a signature was required or it was too big to be posted through the letterbox.

Information on the opening times of a local office are displayed on a card posted through the letterbox if an item cannot be delivered. The busiest offices will be open from 6.30am to 7.30pm during the week and 6.30am and 5.30pm on Saturday. Around 600 delivery offices will continue to open until 8pm on a Wednesday as part of a year-round initiative introduced in 2010.

Customers not at home when delivery is attempted can also ask for items to be redelivered to their home or a neighbouring address. Around 10,000 Post Office branches also offer collection facilities for items that could not be delivered first time.

Nick Landon, Royal Mail’s Managing Director of Fulfilment and Packets, said: “Royal Mail and Post Office Ltd have an unrivalled collection network of approaching 11,400 offices. This scale and reach, serving communities across the UK, means that people who are not at home to receive deliveries of presents they have bought online can collect the items when it is convenient for them.”

Ends

For further information contact:
James Eadie
Head of PR
Royal Mail Group
020 7250 2468
07850 757271
james.r.eadie@royalmail.com