News and press releases

  • Royal Mail
    Royal Mail postman using a 'postal digital assistant' when handning over a special delivery parcel
    13 February 2014
    Royal Mail launches new international Tracked and Signed delivery service
  • Royal Mail is launching a new international ‘Tracked and Signed’ delivery service for businesses and individuals posting to 43 destinations worldwide
  • The new product is part of Royal Mail’s improved and simplified range of international services which has been developed to help online retailers better meet the delivery needs of overseas shoppers ordering goods from the UK
  • Royal Mail has also expanded the availability of tracking to customers posting to an additional 12 countries. These include: Iceland, Greece, Hungary, South Korea, Thailand, India (Delhi, Mumbai and Chennai) and the Cayman Islands, through the International Tracked and International Tracked and Signed services
  • Recent research* from Royal Mail found that 68 per cent of UK SME e-retailers who export will be targeting new international markets to help them expand in 2014

Royal Mail is launching a new ‘International Tracked and Signed’ delivery service for businesses and individuals posting to 43 destinations worldwide.

The new combined end to end tracking and signature capture on delivery service is part of Royal Mail’s improved and simplified range of international services, developed to help online retailers better meet the delivery needs of overseas shoppers ordering goods from the UK.

New international product portfolio

From 31 March, customers posting items abroad will be able to choose from five simple outbound products that provide greater clarity of the service provided. They are:

  • Tracked and Signed: A new, premium service providing end-end tracking with signature on delivery. This service is available to 43 countries worldwide
  • Tracked: Provides tracking from arrival at UK mail centre to arrival at destination country. This service is available to 33 countries worldwide
  • Signed: Provides signature capture on delivery. This service is available to 190 countries worldwide
  • Parcels and Mail: Standard service with the option of two delivery speeds. This service is available to 269 countries worldwide
  • Returns: parcel returns service available to 26 countries covering most of Europe, plus New Zealand
     

Royal Mail has also expanded the availability of tracking to customers posting to an additional 12 countries. These include: Iceland, Greece, Hungary, South Korea, Thailand, India (Delhi, Mumbai and Chennai) and the Cayman Islands, through the International Tracked and International Tracked and Signed Services.

Targeting new international markets

Recent research from Royal Mail revealed that 68 per cent of UK SME e-retailers who export will be targeting new international markets to help them to expand in 2014.

The USA is the top country being targeted for growth in 2014, the study found. One quarter (26 per cent) of UK SME online e-retailers surveyed said USA is a country they do not currently sell to which they will be targeting this year.

The second most popular target is Canada, with one in five (20 per cent) of exporters planning to expand there this year. Closer to home, nine per cent of UK SME online retailers who export will target Germany and Russia, while Spain (seven per cent) and France (six per cent) are also part of their expansion plans.

Further afield, Australia will be targeted by six per cent of exporters planning growth and China by four per cent. Despite football World Cup fever spreading across South America in the summer, only three per cent of UK SME online retailers who don’t currently trade in Brazil plan to ramp up their sales efforts there this year.

The study also found that UK online retailers who export are planning a range of tactics to meet their international growth expectations. Specifically:

  • Improved online search activities are being planned for around four in ten SME online retailers with growth plans
  • 32 per cent are planning to develop a website with the domain address of the country they are targeting
  • One in five (21 per cent) are planning targeted direct mail campaigns to win new business.

Mark Thomson, Managing Director of Royal Mail International, said: “The growth in international online retailing demonstrates that consumers are willing to search the globe for the goods they want at the price they are willing to pay, and that includes from the UK.

“Royal Mail continues to play its part supporting UK e-retailers to improve the online shopping experience for overseas customers. The buying customer wants a good, reliable and transparent global delivery experience. We have responded by increasing our global tracking capability and by simplifying our product range, enabling customers to choose the best service to meet their needs.” 

For further information contact:
Akudo Ike, PR Manager, Royal Mail Group 020 744908360 /07725447937
Akudo.ike@royalmail.com

Note to Editors:
The new Tracked and Signed service is available in the following countries: 

Andorra

Liechtenstein

Argentina

Lithuania

Belarus

Luxembourg

 

Belgium

 

Malta

Bulgaria

Netherlands

 

Canada

 

New Zealand

Cayman Islands

 

Norway

Croatia

 

Poland

Czech Republic

 

Portugal

Denmark

Romania

 

Ecuador

 

San Marino

Finland

 

Singapore

France

 

Slovak Republic

Germany

 

Slovenia

Gibraltar

 

South Korea (Republic of)

Greece

 

Sweden

Hong Kong

 

Switzerland

Hungary

 

Thailand

Iceland

 

Trinidad & Tobago

Ireland (Republic of)

 

USA

Italy

 

Vatican City State

Japan

 

 

 *The research was conducted by Brass Insight, an independent research company, on behalf of Royal Mail. 217 UK SME online retailers who export completed the survey