News and press releases

  • Royal Mail
    29 December 2016
    Royal Mail predicts ‘Take-back Tuesday’ will be the busiest day for returning Christmas gifts

Royal Mail predicts that ‘Take-back Tuesday’ – the first working day in the New Year – will be the busiest day for online shopping returns through the post as shoppers rush to send back unwanted Christmas gifts. 

  • Royal Mail predicts that ‘Take-back Tuesday’ – the first working day in the New Year – will be the busiest day for online shopping returns through the post as shoppers rush to send back unwanted Christmas gifts
  • On Tuesday 3 January, returns of online purchases are predicted to jump by more than 50 per cent, versus the average number of return parcels per day in December 
  • Today’s prediction is based on the number of return parcels handled by Royal Mail through its Tracked Returns service, which is used by more than 1000 e-retailers to help customers return online purchases
  • Last year, the month of January saw the highest returns volumes of the year
  • The ease of returning online purchases is still a crucial part of the online shopping experience with 38 per cent of online shoppers saying a free returns policy is likely to increase their online shopping frequency *
  • Clothing and footwear are most likely to be returned. Royal Mail’s Delivery Matters – Returns Special found that 30 per cent of online shoppers when questioned said they returned women’s clothes, 17 per cent sent back men’s clothes, 16 per cent returned footwear and 7 per cent decided to return children’s clothes**

 

Royal Mail predicts that ‘Take-back Tuesday’ – the first working day in the New Year – will be the busiest day for online shopping returns through the post as shoppers rush to send back unwanted Christmas gifts.

On Tuesday 3 January, returns of online purchases are predicted to jump by more than 50 per cent in a single day, versus the average number of return parcels per day in December. 

Today’s prediction is based on the number of returns parcels handled by Royal Mail through its Tracked Returns service, which is used by more than 1000 e-retailers for the return of unwanted online purchases.

Last year, the month of January saw the highest returns volumes of the financial year.

The ease of returning online purchases is still a crucial part of the online shopping experience with 38 per cent of online shoppers saying a free returns policy is likely to increase their online shopping frequency.

Clothing and footwear are most likely to be returned. Royal Mail’s Delivery Matters – Returns Special found that 30 per cent of online shoppers when questioned said they returned women’s clothes, 17 per cent sent back men’s clothes, 16 per cent returned footwear and 7 per cent decided to return children’s clothes.

Royal Mail recently launched a new Returns Portal, to help online retailers better manage customer returns, by giving them full visibility of items as they make their way back to warehouses and stores.

 

Ends

For more information contact:
Akudo Ike

02074498360

07843333035

Or:

Royal Mail press office

press.office@royalmail.com

0203 338 1007

 

Notes to editors

* Royal Mail Delivery Matters 2016

**Royal Mail Delivery Matters- Returns Special.

About Royal Mail plc

Royal Mail plc is the parent company of Royal Mail Group Limited, the leading provider of postal and delivery services in the UK and the UK’s designated universal postal service provider. UK Parcels, International and Letters (“UKPIL”) comprises the company’s UK and international parcels and letters delivery businesses operating under the “Royal Mail” and “Parcelforce Worldwide” brands. Through the Royal Mail Core Network, the company delivers a one-price-goes-anywhere service on a range of parcels and letters products. Royal Mail has the capability to deliver to more than 29 million addresses in the UK, six days a week (excluding UK public holidays). Parcelforce Worldwide operates a separate UK network which collects and delivers express parcels. Royal Mail also owns General Logistics Systems (GLS) which operates one of the largest ground-based, deferred parcel delivery networks in Europe.