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Royal Mail’s Quality of Service report for the first three quarters of the financial year 2016-2017 reveals it has met its regulatory First Class mail target, with 93.0 per cent of this mail delivered the next working day1.
It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent of this mail within three working days.
Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specification of any major European country2.
Sue Whalley, Chief Operations Officer, Royal Mail said: “Royal Mail continues to provide a high Quality of Service to our customers. Our postmen and women work extremely hard day-in, day-out to deliver to some of the most demanding Quality of Service standards in Europe.
“We take our Quality of Service requirements very seriously and are focused on continuously improving on the service we offer.”
Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company3. The latest independent report on performance for the third quarter of the year was published today on Royal Mail’s website at:
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Royal Mail plc is the parent company of Royal Mail Group Limited, the leading provider of postal and delivery services in the UK and the UK’s designated universal postal service provider. UK Parcels, International and Letters (“UKPIL”) comprises the company’s UK and international parcels and letters delivery businesses operating under the “Royal Mail” and “Parcelforce Worldwide” brands. Through the Royal Mail Core Network, the company delivers a one-price-goes-anywhere service on a range of parcels and letters products. Royal Mail has the capability to deliver to more than 29 million addresses in the UK, six days a week (excluding UK public holidays). Parcelforce Worldwide operates a separate UK network which collects and delivers express parcels. Royal Mail also owns General Logistics Systems (GLS) which operates one of the largest ground-based, deferred parcel delivery networks in Europe.
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