News and press releases

  • Royal Mail
    Delivering Parcels
    3 January 2014
    UK SME e-retailers planning to combine clicks with bricks to boost 2014 sales
  • One in six UK SME e-retailers are planning to expand into physical stores during 2014 as online competition for sales grows
  • A Royal Mail study has revealed that 16 per cent of all UK SME online retailers expect to either open a physical store or seek space in one to increase sales in 2014
  • In addition, 15 per cent of UK SME e-retailers are planning to expand by using online marketplaces to sell their goods
  • In total, 40 per cent of the UK’s SME online retailers are planning to start trading from new channels in the coming 12 months to increase sales
  • Royal Mail’s annual tracker study into the expectations and challenges facing UK SME online retailers also revealed that more than half (56 per cent) are confident their sales will increase in 2014. However, with more and more new market entrants, this is down from the 64 per cent of UK SME online retailers who were confident of growing sales a year ago
  • Pricing more competitively overtakes increasing the range of goods available as the top priority for increasing customer satisfaction. Increasing the quality of products was the third most popular priority for 2014 despite being ranked the top reason by UK SME online retailers for customer satisfaction both last year and in 2012

UK SME online retailers are planning to combine clicks with bricks to boost sales in 2014, a study by Royal Mail has revealed.

One in six UK SME e-retailers are planning to expand into physical stores during this year as online competition for sales grows, the study found. 16 per cent of all UK SME online retailers expect to either open a physical store or seek space in one to increase sales in 2014. In addition, 15 per cent of UK SME e-retailers are planning to expand by using online marketplaces to sell their goods.

In total, 40 per cent of the UK’s SME online retailers are planning to start trading from new channels in the coming 12 months to increase sales.

Annual tracker shows online competition is growing
Royal Mail’s annual tracker study into the expectations and challenges facing UK SME online retailers revealed more than half (56 per cent) are confident sales will increase in 2014. However, with the number of new market entrants meaning online competition is increasing, this is down on the 64 per cent of UK SME online retailers who were confident of growing sales a year ago.

The study found 54 per cent of more than 400 UK SME online retailers surveyed believe competition for online shoppers is more intense than last year. Six in ten (59 per cent) said this was because there are more websites to compete with. 57 per cent said customer price sensitivity was a reason for increased competition.

In addition, the research found pricing more competitively has overtaken increasing the range of goods available as the top priority for increasing customer satisfaction. Increasing the quality of products was the third most popular priority for 2014 despite being ranked the top reason by UK SME online retailers for customer satisfaction both last year and in 2012.

Nick Landon, Managing Director of Royal Mail Parcels, said: “Royal Mail’s annual tracker study of UK SME online retailers shows that while the majority expect to increase sales, competition is more intense than it was last year.

“UK SME online retailers are thinking carefully about how they can develop their businesses during 2014. They are concentrating on exploiting as many channels to market as possible, adding space in physical premises and online marketplace listings to complement their existing web channel. In addition, they are concentrating on how to price competitively while increasing the range and quality of their goods.”

For further information contact:
James Eadie, Director of Products and Services PR, Royal Mail Group
020 7250 2826/ 07850 757271
james.r.eadie@royalmail.com

The research was conducted by Brass Insight, an independent research company, on behalf of Royal Mail. 406 UK SME online retailers completed the survey