Who we are

We are unique in reaching everyone in the UK through our mails, Post Office and parcels businesses.  We are a key component of the UK's economic and social infrastructure, providing services to private individuals, companies and communities.

We are the sole provider of the UK's Universal Service, at some of the lowest prices in Europe.  Every working day, the business processes and delivers around 62 million items to 28.8 million UK addresses.

Each year, our European and UK parcels businesses - General Logistics Systems (GLS) and Parcelforce Worldwide - handle some 423 million parcels.  In 11,820 Post Office branches, we serve around 20 million customers every week.

The business is changing fast.  We are modernising our core letters business to make it more efficient, effective and customer responsive.  The Post Office is transforming its branch network in response to changing customer needs and the demands of a modern and dynamic business.

This process of change is about ensuring a sound, secure and sustainable Royal Mail.  The mails market is in significant decline in the developed world.  Royal Mail is no different.  It faces significant financial challenges which are being urgently addressed.  The Board has a clear plan.  The Postal Services Act is an important part of the process.