Consumer campaigns

Every year Royal Mail runs several consumer campaigns. In 2013 Royal Mail signed up to a new campaign championing consumers’ choice to receive paper bills and statements through the post.

The Keep Me Posted campaign represents charities, consumers and businesses concerned at the way many organisations are switching to digital communications - which aren’t convenient for a large proportion of consumers.

The campaign believes every consumer should be able to choose, without being penalised, a paper copy of communications from banks, utility companies and other service providers.

The Keep Me Posted campaign is calling on businesses and other organisations to give consumers a choice by adopting the campaign’s six-point ‘right to choose’ pledge, which can be seen at

Members of the Keep Me Posted campaign include: Mind, the National Consumer Federation, the National Federation of Occupational Pensioners, the National Pensioners’ Convention, the Post Office, as well as UK postal operators Royal Mail, TNT Post and UK Mail.