Quality of Service Reports

The quality of service reports are published every quarter and are independently measured by two market research agencies, Kantar TNS and Quotas. The measurement methodology employed and the results obtained are verified by auditors appointed by the regulator Ofcom.

 

Quality of Service Reports
Year Report
2017-18

 Quality of Service Q3 Report (PDF 152KB)

 Quality of Service Q2 Report (PDF 225KB)

 Quality of Service Q1 Report (PDF 224KB)

2016-17

 Royal Mail Year End Adjusted Quality Results 2016-17 (PDF 259KB)

 Quality of Service Q4 Report (PDF 146KB)

 Quality of Service Q3 Report (PDF 151KB)

 Quality of Service Q2 Report (PDF 141KB)

 Quality of Service Q1 Report (PDF 142KB)

2015-16

 Royal Mail Year End Adjusted Quality Results 2015-16 (PDF 260KB)

 Quality of Service Q4 Report (PDF 128KB)

 Quality of Service Q3 Report (PDF 151KB)

 Quality of Service Q2 Report (PDF 132KB)

 Quality of Service Q1 Report (PDF 120KB)

2014-15

 Royal Mail Year End Adjusted Quality Results 2014-15 (PDF 378KB)

 Quality of Service Q4 Report (PDF 135KB)

 Quality of Service Q3 Report (PDF 238KB)

 Quality of Service Q2 Report (PDF 224KB)

 Quality of Service Q1 Report (PDF 396KB)

2013-14

 Royal Mail Year End Quality Results 2013-14 (PDF 146KB)

 Quality of Service Q4 Report (PDF 230KB)

 Quality of Service Q3 Report (PDF 240KB)

 Quality of Service Q2 Report (PDF 138KB)

 Quality of Service Q1 Report (PDF 336KB)

2012-13

Royal Mail Year End Adjusted Quality Results 2012-13

Quality of Service Q4 Report

Quality of Service Q3 Report

Quality of Service Q2 Report

Quality of Service Q1 Report

2011-12

Quality of Service Q4 Report

Quality of Service Q3 Report

Quality of Service Q2 Report

Quality of Service Q1 Report

 2010-11

Quality of Service Q4 Report

Quality of Service Q3 Report

Quality of Service Q2 Report

Quality of Service Q1 Report

 2009-10

Quality of Service Q4 Report

Quality of Service Q3 Report

Quality of Service Q2 Report

Quality of Service Q1 Report

 2008-09

 Quality of Service Q4 Report

Quality of Service Q3 Report

Quality of Service Q2 Report

Quality of Service Q1 Report

 2007-08

Quality of Service Q4 Report

Quality of Service Q3 Report

Quality of Service Q2 Report

Quality of Service Q1 Report