About us

 

Royal Mail Group is a global organisation. We operate in 44 countries around the world. Our global revenue exceeds £10 billion per annum. We employ almost 160,000 people. We deliver more than 1.8 billion parcels and 14 billion letters every year.

We have two main businesses: our UK Operations and General Logistics Systems (GLS). In the UK, we operate under the Royal Mail and Parcelforce Worldwide brands. Outside the UK, GLS is one of the largest ground-based, deferred parcel delivery networks in Europe. It provides geographical diversification for our earnings and is a growth engine for the Group. It is expanding its presence in European markets and through focused and targeted acquisitions to capture higher growth segments outside Europe.

Following our 2013 IPO, we’re one of the most widely held stocks on the London Stock Exchange. 20 per cent of the company is owned by our people and retail shareholders. Royal Mail Group continues to innovate. We’re investing in our digital capabilities, particularly in e-commerce and customer connectivity.

 

In this section:

Who we are

Our vision is to be recognised as the best delivery company in the UK and across Europe.

Our story

One of the oldest organisations in the world, we can trace our origins back over 500 years.

Management

Our Management & Committees set the strategic vision of the company.

Our businesses

We employ almost 160,000 people and deliver more than 1.8 billion parcels and 14 billion letters every year.

Our strategy

Royal Mail Group continues to innovate. We’re investing in our digital capabilities, particularly in e-commerce and customer connectivity.

Awards

We believe it is important to measure ourselves against our peers to assess our performance and identify areas for improvement.

Governance

The highest standard of corporate governance is vitally important to the success of the business.

Regulation

Royal Mail is regulated by Ofcom under the Postal Services Act 2011.

Customer support

We work hard to provide customers with a reliable and consistent service at all times.