Online complaints

General

If you select "No" your complaint will be forwarded to Royal Mail Customer Services for investigation and reply, as the Postal Review Panel are only able to review complaints that have been handled by Royal Mail Customer Services.

Sender's details (if different from own:)

Recipient's details (if different from own):

Details

Please use this box to let us know the reasons why you are dissatisfied with the response you have received from Royal Mail

What resolution(s) are you looking for?