Royal Mail consultations and notifications

Latest formal consultations and notifications issued by Royal Mail Group.

Consultations are sometimes required by law or by our regulatory conditions. They help us gather feedback from our stakeholders so we can take informed decisions about proposed changes. The terms and conditions of our Universal Services are set out in ‘Schemes':

> Royal Mail - Non Contract Terms & Conditions

Ofcom consultations and statements are published on their website:

> Ofcom - Consultations and statements

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  •  GDPR Decision

    We are proposing to change the UK Post Scheme, the Overseas Post Scheme and the Franking Post Scheme. We propose to add new text into each Scheme to reflect new data protection legislation - the EU General Data Protection Regulation (GDPR). The new legislation enhances individuals’ rights with regards to their personal data and is also designed to harmonize data privacy laws across Europe amongst other things.

    GDPR - Decision Document (159KB)

    Franking Letters and Parcel Scheme (May 2018)

    Overseas Letter Post Scheme (May 2018)

    UK Post Scheme (May 2018)

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  •  GDPR Consultation

    We are proposing to change the UK Post Scheme, the Overseas Post Scheme and the Franking Post Scheme. We propose to add new text into each Scheme to reflect new data protection legislation - the EU General Data Protection Regulation (GDPR). The new legislation enhances individuals’ rights with regards to their personal data and is also designed to harmonize data privacy laws across Europe amongst other things.

    GDPR - Consultation Document (202KB)

     

     

     

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  •  Scheme for Franking Letters and Parcels 2014 - Decision

    We are proposing to change the scheme to provide greater clarity on the requirements around segregating 1st Class mail and 2nd Class mail as well as the potential impact of failing to do so. 

    In this consultation, we also want to draw two additional points to the attention of our customers. We note that recent changes to the UK Post Scheme to allow for the introduction of Delivery Confirmation apply to franked small and medium-sized parcels. Moreover, we highlight Royal Mail’s intention to start to roll out the automatic provision of Mailmark underpayment surcharges to participating manufacturers from September 2017.

     

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  •  Scheme for Franking Letters and Parcels 2014 - Consultation

    We are proposing to change the scheme to provide greater clarity on the requirements around segregating 1st Class mail and 2nd Class mail as well as the potential impact of failing to do so.

    In this consultation, we also want to draw two additional points to the attention of our customers. We note that recent changes to the UK Post Scheme to allow for the introduction of Delivery Confirmation apply to franked small and medium-sized parcels. Moreover, we highlight Royal Mail’s intention to start to roll out the automatic provision of Mailmark underpayment surcharges to participating manufacturers from September 2017.

     

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  •  Update to International Tracked and prohibited goods - Decision

    This document sets out the changes we will make to the United Kingdom Post Scheme and the Overseas Letter Post Scheme to incorporate:

    • An amendment to the Overseas Letter Post Scheme to update pricing options for our International Tracked service
    • An amendment to the UK Post Scheme and Overseas Letter Post Scheme to relax the prohibition on the posting of human and animal ash under limited circumstances

    This follows a consultation in October 2016. The new Schemes will be called the ‘United Kingdom Post Scheme 30 January 2017’ and the ‘Overseas Letter Post Scheme 30 January 2017’.

     

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  •  Phased roll-out of Delivery Confirmation - Decision

    This document sets out the changes we will make to the United Kingdom Post Scheme regarding the phased roll-out of delivery confirmation for small and medium parcels sent by First and Second Class, excluding items sent to the Channel Islands and the Isle of Man. This follows consultations on the launch of delivery confirmation in June and November 2016. The new Scheme will be called the Royal Mail United Kingdom Post Scheme 30 January 2017.

     

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  •  Phased roll-out of Delivery Confirmation - Consultation

    This document is our consultation regarding the changes we would like to make to the United Kingdom Post Scheme ("UK Post Scheme") regarding:

    • The phased roll-out of delivery confirmation for small and medium parcels sent by First and Second Class, excluding items sent to the Channel Islands and the Isle of Man.

    These new Scheme would be called the Royal Mail United Kingdom Post Scheme XX January 2017. Royal Mail is seeking feedback on the changes to the Scheme.

     

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  •  UK Post Scheme and Overseas Letter Post Scheme - update to International Tracked and prohibited goods

    Below is our consultation regarding the changes we propose to make to the UK Post Scheme and the Overseas Letter Post Scheme regarding:

    An amendment to the Overseas Letter Post Scheme to update pricing options for our International Tracked service

    An amendment to the UK Post Scheme and Overseas Letter Post Scheme to relax the prohibition on the posting of human and animal ash under limited circumstances.

    Royal Mail asks for comments by 2 November 2016.

     

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  •  Parcel delivery event confirmation

    Royal Mail has concluded a consultation to amend the United Kingdom Post Scheme and Overseas Letter Post Scheme (the "Postal Schemes") to incorporate:

    • Amending the items prohibited from our network within both Schemes to include self-balancing scooters or “hoverboards”; and
    • Correcting minor drafting errors in both Schemes.

    Our consultation included the addition of delivery confirmation to the UK Post Scheme in relation to small and medium parcels sent by First Class and Second Class. Following the consultation we have decided to phase the introduction of delivery confirmation. We are therefore not adding delivery confirmation to the UK Post Scheme at this time. We will issue a new consultation on our proposals for the phased introduction of Delivery Confirmation in the near future.

     

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  •  POSTRS and complaint handling - Decision

    Royal Mail announces an update to the Postal schemes to set out the name and web address of the Postal Redress Service (POSTRS). This change is being made as a result of new regulations, specifically the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 which require companies to set out details of an ADR scheme in their terms and conditions. A change to the Postal schemes is therefore required to comply with the Regulations.

    At the same time, Royal Mail has decided to include within the Postal scheme's details of its complaints handling process.

    Including the details of the complaints handling process and of POSTRS will make it clearer for customers how they raise a complaint and how they can appeal a decision if they remain unhappy at the conclusion of Royal Mail’s internal process. The changes will also ensure Royal Mail is compliant with its regulatory requirements.

    The changes will take place on 30 November 2015.

     

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  •  Claims Policy - Decision

    Royal Mail today announces changes to shorten the length of time before a claim for the loss of an item can be made. This will shorten the time period from 15 working days to 10 working days for a standard item. For special delivery the time period will reduce from 10 working days to 5 working days.

    The changes will also allow customers to submit evidence to support a claim in digital format. The changes will take effect from 10 August 2015.

     

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  •  Royal Mail submission to Ofcom regarding Direct Delivery competition - June 2014

  •  International Large Letters - Decision

    Royal Mail announces a new large letter format to the Overseas Letter Post Scheme. The format directly mirrors the domestic large letter format with dimensions of 353mm x 250mm X 25mm, with a maximum weight of 750g. Existing letters and parcels formats will remain the same.

     

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  •  Dangerous Goods - Decision

    Royal Mail announces a new United Kingdom Post Scheme and Overseas Letter Post Scheme in order to reflect changes to items listed under ‘Prohibitions’ and ‘Restrictions’. We consider these changes will provide further clarification to customers as to what they can and cannot send either domestically or internationally.

    We received one response to our consultation. Citizens Advice and the Consumer Council for Northern Ireland submitted a joint response.

     

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  •  UK Post Scheme Consultation - Small Parcels - Decision

    In August we consulted on plans to increase the maximum dimensions of our USO Small Parcel format. The change will enable us to remove the current small parcel exception and simplify our small parcel size. Customers sending parcels which do not exceed the dimensions 450mm x 350mm x 160mm will now be priced at the small parcel rate.

    Following consideration of the one response to the consultation we now plan to implement the changes in line with the consultation. A decision document and a copy of the new scheme are published below. The official version of the new scheme will be published in the London, Edinburgh & Belfast Gazettes.

     

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  •  Overseas Letter Post Scheme - Decision

    The new Overseas Letter Post Scheme includes changes to the structure, naming and compensation available for our international services. The changes are set out in greater detail in the background section of the decision document, though we are, in particular, restructuring and renaming our international products so that they are clearer and simpler for customers to understand. Enhanced compensation under our tracked and signature services will also now be at a uniform amount of £250 irrespective of the destination country.

    We received 5 responses to our public consultation and we address the points that are pertinent to the issues consulted on in the decision document.

     

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  •  Amendments to the Franking Scheme in relation to the introduction of Mailmark™ technology - Decision

    Royal Mail announces a new United Kingdom Franking Scheme in order to remove all technical and operational requirements from the Scheme and include them in a dedicated Operational Requirements Document (ORD), and set out the operational and technical requirements for the introduction of the new Mailmark™ technology to the franking channel.

    The new Scheme will take effect on 31st January 2014.

     

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  •  Proposal to amend Inland Letter Post Scheme in relation to universal parcels - Decision

    In this consultation Royal Mail set out plans to revise the exception to the USO Small Parcel format which was introduced in April 2013.

    Following consideration of the 12 responses to our consultation, Royal Mail has now reached a decision on these changes. In summary, this change will mean that a parcel shall be categorised as a Small Parcel provided it does not exceed 2kg in weight and fits within one of two maximum dimensions:
    (i) Length 450mm x Width 350mm x Depth 80mm, or
    (ii) Length 350mm x Width 250mm x Depth 160mm

    A decision document setting out how we have reached our conclusion is published below:

     

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  •  Overseas Letter Post Consultation - Decision

    Postal Schemes set out the terms and conditions for postal services for consumers and business customers who use Royal Mail’s services but who do not hold an individual contract with Royal Mail. Customers who use stamps, online postage, franking meters or some credit accounts to pay for Royal Mail services do so under a Postal Scheme rather than a contractual arrangement. 

    Previously we have two postal Schemes for international services.  These are the Successor Postal Services Company Overseas Letter Post Scheme 2001 (as amended) (OLPS) and the Successor Postal Services Overseas Packet Post Scheme 2001 (as amended) (OPPS). These documents, in our opinion, were not as well written and informative as they should be.  The original Schemes came into being in 2001 and, since then, have been subjected to a number of amendments; there has not been a review of the Schemes in their entirety since they were first published.

    Following consultation, we have now reached a decision regarding a replacement OLPS which is both more informative and easier to read.  Our decision document setting out how we have incorporated the points raised and the new Scheme are published below.

     

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  •  Notification - Post Office Ltd Drop and Go Promotion

    Post Office is offering a promotion on the Drop & Go Service that is available in over 10,000 Post Office branches. The Drop & Go service is available for customers who regularly post letters and parcels.

    To promote the Post Office Drop & Go service, Post Office is offering a 20% discount on selected parcels.

    The following discounts apply on both 1st Class and 2nd Class products for the promotion*:
    • 20% off each small parcel weighing 1-2kgs
    • 20% off each medium parcel weighing 0-1kg
    • 20% off each medium parcel weighing 1-2kgs

    * Although Royal Mail Signed For is an integrated 1st Class or 2nd Class service with signature, Post Office is offering an equivalent financial value discount on Royal Mail Signed For, for example customers would save £1.13 on a 0-1kg 1st Class Medium Signed For Parcel.

    For further information please visit: www.postoffice.co.uk Opens in new window

     

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  •  Royal Mail consultation on Postcode Address File licensing

    Royal Mail has launched a consultation on a wide-ranging package of measures to simplify Postcode Address File licensing. The proposals aim to incentivise take up, encourage greater use of PAF, and enable it to better meet the current and future needs of users and solutions developers in today’s marketplace.

    Any individual, organisation or association wishing to participate in the consultation is encouraged to do so. To take part, visit the website www.poweredbypaf.comOpens in new window

    All responses to the consultation should be submitted by 20 September 2013.

     

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  •  Parcels consultation - Decision

    In this consultation Royal Mail set out plans to update its domestic USO parcels services from April 2013, introducing a number of changes to products and services and in additional compensation arrangements.

    Following consideration of the 7 responses to our consultation, we have now reached a decision on these changes. A decision document setting out how we have incorporated the points raised and a consolidated version of new Scheme are published below. The official version of the new scheme is published in the London, Edinburgh & Belfast Gazettes.

     

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  •  Postal Schemes for Domestic Services Consultation - Decision

    Certain Royal Mail products or services have the charges, terms and conditions detailed in documents called ‘Schemes’. These Schemes are published under the Postal Services Act 2000 and mean that it is not necessary for Royal Mail to have individual contracts with each and every customer purchasing these products or using these services.

    These Schemes have been amended and updated a number of times since they were first published and the original Schemes and all the amendments are published in the official journals, the London, Edinburgh and Belfast Gazettes which are available from HMSO or gazettes-online.  Find out more about the details of current and previous Schemes on our customer site.

    Between 19th October 2012 and 19th November 2012, we consulted upon combining the two existing Inland Postal Schemes into one that covers both Letters and Parcels, which is more informative and easier to read.

    We received two responses. One from Consumer Focus and one from a member of the public who wished to remain anonymous. Our decision document sets out how we have incorporated the points raised and the new Scheme is published below. 

     

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  •  Overseas Dangerous Goods Consultation - Decision

    Between 6th November 2012 and 6th December 2012 we consulted on amendments to the items listed under 'Prohibitions', 'Restrictions' and 'Packaging' in our Overseas Letter Postal Scheme.

    We received one response to this consultation from Consumer Focus. Our decision document sets out how we have incorporated the points raised and the new scheme is published below.

     

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  •  Overseas Letter Post Scheme - Decision

    Following consideration of responses to our consultation seeking views on changes to our loss and damage compensation levels for overseas universal service products, and clarified we are able to remove dangerous goods from the postal system that pass through the UK in transit to other destinations, we have now reached a decision.

    A decision document setting out how we have evaluated the points raised by respondents, and a consolidated version of the OLPS Scheme are published below. The official version of the new scheme is published in the London, Edinburgh & Belfast Gazettes.

     

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  •  Overseas Parcel Scheme - Decision

    The service for BFPO parcels weighing up to 2kg is delivered by Royal Mail and will remain the case. Parcels weighing over 2kg are delivered by Royal Mail Group’s express parcels business, Parcelforce Worldwide, and this position will also remain. To ensure clarity for customers, we are amending the wording of the Scheme. This will not result in any operational changes or impact on customers. Royal Mail Group will continue to carry BFPO parcels on the same basis as now.

    Royal Mail did not receive any opinions about our proposed Scheme and therefore the new Overseas Parcel Post Scheme (the Scheme) removes the Parcelforce Worldwide (PFW) British Forces Post Office (BFPO) product (for parcels weighing more than 2kg) from the Scheme. The terms and conditions for this service are offered via Parcelforce website Opens in new windowand at the point of purchase from Post Office® branches.

    A decision document setting out how we have evaluated the points raised by respondents, and a consolidated version of the Overseas Parcel Scheme are published below. The official version of the new scheme is published in the Belfast, Edinburgh & London Gazettes.

     

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  •  Proposals to amends the items listed under ‘Prohibitions’, ‘Restrictions’ in the United Kingdom Post Scheme - Decision

    Postal Schemes set out the terms and conditions for postal services for consumers and business customers who use Royal Mail’s services but who do not hold an individual contract with Royal Mail. This document is our decision regarding changes that we are making to those items listed as prohibited and restricted in the UK, and also clarifies that we are able to remove dangerous goods from the UK postal system. The official version of this new scheme will be published in the London, Edinburgh & Belfast Gazettes in order for it to take effect.

     

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  •  Changes to some universal service terms

    Royal Mail plans to update some of its terms and conditions pertaining to universal service products. These updates form part of changes that bring our terms and conditions in-line with new consumer legislation. We have taken the opportunity to clarify some aspects of the terms. There will be no change to the products and services provided.

     

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