Who we are


Royal Mail Group is a global organisation. We operate in 44 countries around the world. Our global revenue exceeds £10 billion per annum. We employ almost 160,000 people. We deliver more than 1.8 billion parcels and 14 billion letters every year.


Our businesses:

We have two main businesses: UK Operations and General Logistics Systems (GLS). In the UK, we operate under the Royal Mail and Parcelforce Worldwide brands.

Outside the UK, GLS is one of the largest ground-based, deferred parcel delivery networks in Europe. It provides geographical diversification for our earnings and is a growth engine for the Group. It is expanding its presence in European markets and through focused and targeted acquisitions to capture higher growth segments outside Europe.

Following our 2013 IPO, we’re one of the most widely held stocks on the London Stock Exchange. 20 per cent of the company is owned by our people and retail shareholders. Royal Mail continues to innovate. We’re investing in our digital capabilities, particularly in e-commerce and customer connectivity.


Our market position:

Our vision is to be recognised as the best delivery company in the UK and across Europe. We deliver more parcels in the UK each year than all of our competitors combined. We are the delivery partner of choice for UK consumers and SMEs and are growing the business we do with large retailers. We want to be their strategic partner of choice. The service and product improvements we’ve put in place are delivering real benefits.

GDP is a material driver for letter volumes. We continue to forecast a medium-term four to six per cent annual decline in addressed letter volumes (excluding political parties’ election mailings). We are demonstrating the relevance and value of letters to all our customers.

GLS has continued to deliver significant growth in several key European markets. Its ‘scale up and grow’ strategy has helped expand its existing customer relationships and establish new ones in higher growth areas outside the EU. While it’s largely a B2B business, it’s gaining market share by winning new business in both B2B and the premium B2C parcel markets. It recently introduced a range of IT systems to improve the parcel process. They include scanning devices and customer tracking systems. It is also playing an important role in facilitating intra-country e-commerce across Europe, and similar trade flows across the continent.




Royal Mail Delivery Matters statistics

*Royal Mail Delivery Matters 2017



Related pages

Our story

One of the oldest organisations in the world, we can trace our origins back over 500 years to 1516.

Our strategy

Royal Mail Group continues to innovate. We’re investing in our digital capabilities, particularly in e-commerce and customer connectivity.


Our Management & Committees, led by the Group Board, set the strategic vision of the company.