Investor FAQs

This guide is intended to help with everything you might need to know about being a shareholder. You may also find it useful if you are considering investing in Royal Mail Group or are an existing shareholder.

  •  What is a share?

    A share is a unit of ownership in a company. While Royal Mail is managed by its directors, shareholders have certain important rights, such as:

    • voting on certain matters at Royal Mail’s Annual General Meeting (AGM), including the election and re-election of directors
    • being informed of, and being able to vote on, certain important events, such as significant acquisitions and disposals
    • the right to receive dividends, if these are declared and paid.

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  •  Why are my shares called Ordinary Shares?

    Companies may issue different types of shares, which vary according to the rights attached to them. An Ordinary Share is the most common type of share issued by companies in the United Kingdom and affords the shareholder certain rights, such as those described in the question above. Ordinary Shares are the only type of Royal Mail shares at this time.

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  •  What does being “listed” on the LSE mean?

    A “listed” company may have its shares bought and sold on an open market. Many countries have their own markets or stock exchanges. Royal Mail shares may be bought and sold on the United Kingdom’s principal stock exchange, the London Stock Exchange’s main market (LSE).

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  •  How can I work out the value of my shares?

    Using the Investment calculator you can calculate the value of your shareholding both at the purchase date and at present.

    > Investment Calculator

     

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  •  What does the share price mean?

    The share price is the price at which shares in a company are currently being bought and sold on the London Stock Exchange. The share price quoted on this site shows the mid-market price with a delay of 15 minutes.

    Shares are traded throughout the day, between 8.00am when dealing on the London Stock Exchange begins and 4.30pm when the market closes, during which time the share price may continually fluctuate.

    Royal Mail has no direct influence over the price of its shares. The price reflects the share value based on market perception of Royal Mail’s strategy and performance, as well as external factors such as the state of the national and global economies or political developments. If there is a strong market and a company is seen to be performing well, demand for its shares will increase, which in turn increases the share price.

    Remember - the price of Royal Mail plc shares, as with any other shares, can go down as well as up and on selling your holding you could receive less than your original investment.

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  •  What is the role of the board of directors?

    The board of directors is the decision-making body legally responsible for overseeing the management of a company. In a listed company, such as Royal Mail, the directors are elected by the shareholders. The board of directors is comprised of:

    • executive directors, who are full-time employees of the Royal Mail and are generally responsible for managing the day to day business of Royal Mail
    • non-executive directors, who are not employees of Royal Mail and do not hold executive offices. Non-executive directors usually carry out their duties on a part-time basis and fulfil independent advisory or supervisory roles.

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  •  What is an annual report?

    An annual report is a document issued once a year by a company to report its financial position. Annual reports normally include the company’s accounts, a statement of assets, liabilities and recent earnings, a description of business operations, and a comment on the outlook for the future. Companies are required to make available an annual report to all shareholders.

     

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  •  How can I receive a copy of Royal Mail shareholder documents?

    Royal Mail provides all shareholder documentation via its website, except where shareholders have requested to receive a hard copy of such documents. If you prefer to receive hard copy documentation, such as the full Report and Accounts and documentation regarding the Annual General Meeting, please contact our Registrar.

    > Registrar Information

     

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  •  What is a registrar?

    A registrar is an organisation that keeps a record of individual shareholders and information such as dividend payment dates. Registrars are increasingly offering online services to meet the demands of companies and shareholders for efficient communication. Royal Mail has appointed Equiniti as its registrar.

     

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  •  What is the difference between a shareholder and a stakeholder?

    A stakeholder is a person, group of people or a company that has an interest (financial or non-financial) in a particular company. A shareholder is a person, group of people or company that owns one or more shares in the company. A shareholder is therefore also a stakeholder but a stakeholder is not necessarily a shareholder.

     

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  •  What is an AGM?

    AGM stands for Annual General Meeting, which Royal Mail is required to hold each year. Every year Royal Mail’s board of directors invites its shareholders to attend the meeting. During the AGM, shareholders have the opportunity to vote on key matters and may also use the AGM to ask the board of directors questions about the business.

     

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  •  How can I find out about the AGM?

    Shareholders are automatically notified about the AGM each year. Depending on the choices made, shareholders will either receive a hard copy of the Notice of Meeting or will be notified either by post or by e-mail when the documents are available for viewing on Royal Mail’s website.

     

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  •  What is discussed at an AGM?

    At the AGM there is a presentation of Royal Mail’s performance over the previous financial year and shareholders are given the opportunity to vote on key issues such as final dividends and the re-election of directors. Shareholders are also given the opportunity to ask the directors questions relating to the business of the meeting.

    When published each year, documents relating to an AGM can be viewed, along with other information about the AGM, on the AGM page.

    > Annual General Meetings

     

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  •  How can I buy or sell certificated shares?

    If you have a share certificate, you can buy or sell shares, using any stockbroker, bank or building society that offers a share dealing service in the UK, or in your country of residence if outside the UK.

     

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  •  How can I confirm the number of shares that I hold?

    You can view your shareholdings online via Shareview or contact our Registrar.

    > Shareview

    > Registrar Information

     

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  •  How can I transfer ownership of my shares to someone else?

    For certificated holdings please contact our Registrar, to obtain a personalised stock transfer form, which you will need to complete and return with your share certificate. You can view further information on the Equiniti Transferring certificated shares Opens in new windowhelp page.

    > Transferring certified shares - help page

    > Registrar Information

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  •  What do I do if I lose my share certificate or dividend cheque?

    For information on obtaining a replacement share certificate or dividend cheque contact our Registrar.

    > Registrar Information

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  •  What is the Royal Mail Nominee Share Service?

    The Royal Mail Nominee Share Service is a convenient way to manage your Royal Mail plc shares without a share certificate. The Service is administered by Equiniti Financial Services Limited and provides a facility for you to hold their Royal Mail Shares electronically, without a certificate, in a nominee sponsored by Royal Mail. By participating in the Service you continue to receive dividend payments and annual reports and can attend and vote at Royal Mail’s general meetings. You are still the beneficial owner of the shares and simply instruct the nominee to buy, sell or transfer the holding on your behalf.

     

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  •  What are the advantages of holding my shares in the Royal Mail Nominee Share Service?

    By holding your shares electronically in the Royal Mail Nominee Share Service you continue to enjoy the benefits of owning shares including retaining the right to receive dividend payments and receive financial information.

    In addition you can:

    1) Access competitive dealing rates and faster settlement

    2) Forget about looking after paper share certificates, and the cost of replacing them

    3) Simplify your personal records with regular share statements

    4) Increase your privacy as your shareholder details are taken off the public share register

    5) Benefit from the reassurance of regulation by the Financial Conduct Authority (FCA)

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  •  How do I join the Royal Mail Nominee Share Service?

    If you currently hold Royal Mail plc shares in a certificated form, and you are resident in the UK or European Economic Area (“EEA”), then you can transfer your holding into the Royal Mail Nominee Share Service by following these simple steps:

    1) Download the Royal Mail Nominee Share Service transfer form (type D) with Terms and Conditions

    > Nominee Share Service transfer form

    2) Complete and sign the Transfer Form, confirming you have read and accepted the Terms and Conditions, and return it, along with your share certificates to Equiniti. You should retain the Terms and Conditions for future reference.

    3) On receipt of your instruction, Equiniti will arrange for your shares to be transferred into the Royal Mail Nominee Share Service. If this is the first time you have transferred shares into the Royal Mail Nominee Share Service, you will receive a statement with your new Shareholder Reference confirming the number of shares held for you in the Service.

    4) If you later decide you want to transfer your shares out of the Service, for example you wish to have a share certificate again, or wish to transfer your shares to another person/nominee/broker, you can request the relevant forms from Equiniti by visiting help.shareview.co.uk.

    > Shareview Help

     

    Please note a transfer fee may be applicable on leaving the Service. Details of the fees applicable to this Service can be found in the Terms and Conditions for the Royal Mail Nominee Share Service. Details of the applicable fees will also be provided with the Transfer Form when leaving the Service.

    > Nominee Share Service Terms & Conditions (PDF)

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  •  How can I buy or sell shares in the Royal Mail Nominee Share Service?

    You can buy and sell shares through the Equiniti Shareview share-dealing service. It is a quick and easy, one-off, share dealing service for anyone with holdings through the Royal Mail Nominee Share Service or through share certificates. The price you pay will depend on the service you choose to use and the number and value of shares you are trading. Full details can be found online at Shareview.

    > Shareview

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  •  How can I confirm the number of shares that I hold?

    You can view your shareholdings online via Shareview or contact our Registrar.

    > Shareview

    > Registrar Information

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  •  How can I transfer ownership of my shares held in the Royal Mail Nominee Share Service to someone else or transfer them out of the Royal Mail Nominee Share Service?

    If you decide you want to transfer your shares out of the Royal Mail Nominee Share Service, for example you wish to have a share certificate again, or wish to transfer your shares to another person/nominee/broker, you can request the relevant forms from Equiniti.

    You can view further information by visiting the Equiniti Transferring uncertificated shares help page.

    > Equiniti help - transferring uncertified shares

     

     

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  •  What is a dividend?

    If a company makes a profit, the directors may decide that the company should distribute a share of the profits to shareholders in the form of payments called dividends. If a company does not perform well, this may lead to its dividends being reduced or no dividend being paid at all.

     

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  •  How are dividend amounts set?

    After a set of results have been announced, the directors review the company’s performance and financial position, and determine whether or not a dividend should be declared, and if so, the amount of this dividend.

     

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  •  What is the difference between an interim and final dividend?


    A company may pay dividends at different times over the year. The final dividend is based on the full end of year results and is subject to shareholder approval. The interim dividend is based on half-year results. Royal Mail will normally pay:

    • any interim dividend in the months following the publication of its half-year results
    • any final dividend in the months following the announcement of its full-year results

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  •  How are dividends paid?

    Dividends are usually paid in cash. Lost dividend cheques can be re-issued. You may obtain a replacement cheque simply by contacting our Registrar.

    > Registrar Information

     

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