We offer a 24 hour service, seven days a week to journalists

Customer queries

If you are a customer with an inquiry, you can contact us via our Royal Mail help centre: > Help Centre

Alternatively, customers can call our Customer Service team on 03457 740 740.

Full company contact details can be found on our Contacts page: > Contacts

Please note: Our Press Office does not have access to customer details or tracking systems and cannot assist with individual customer enquiries. Please use the contact details provided above.


Media queries

We provide a 24/7 Press Office service for accredited journalists. Outside of office hours, calls will be transferred to our on-call Press Officer who will respond as soon as possible.

Phone: 0207 449 8246