Royal Mail launches 'Labels to Go' for returns at the Post Office

Royal Mail launches 'Labels to Go' for returns at the Post Office

Key points

  • Online shoppers can now print a returns label at their local Post Office® branch, by simply using a QR code on their mobile phone or tablet  
  • The new service increases the number of locations where customers can print a returns label, increasing convenience and saving time
  • Retailers benefit by offering their customers more convenient locations to print a label

Royal Mail has launched its innovative “Labels to Go” returns service in 11,500 Post Office® branches across the UK.

The label printing service means online shoppers can now use their mobile devices to print free returns labels at the Post Office®, in addition to 1,200 Royal Mail Customer Service Points, bringing the total number of returns locations up to 12,700.

The service is simple to use as shoppers process their return on the Royal Mail returns portal or on the retailer’s own website. The shopper receives a confirmation email containing a unique QR code. They take their parcel and mobile phone containing the QR code to a Post Office® branch or Royal Mail Customer Service Point, where it is scanned and a label is printed within seconds. This service is also available when returning items purchased through Amazon and customers should choose the Royal Mail drop off option.

The Labels to Go service saves shoppers time and money as they don’t require a printer at home, increasing customer convenience. Shoppers receive the full benefits of tracking their return with. Royal Mail Tracked Returns which allows shoppers to self-serve and track the item themselves so that they know when they will be receiving a refund or replacement.

A spokesperson for Royal Mail said “A clear, easy-to-use returns option should be part of a retailer’s range of delivery options. It helps build customer confidence, relationships and sales. Royal Mail’s Delivery Matters 2018 research revealed Royal Mail is the number one preferred and trusted returns provider for online shoppers and we are increasingly trying to offer the most convenient service to our customers.”

A spokesperson for Post Office said “With a trusted network of more than 11,500 Post Office branches, thousands of which are open from early in the morning until later in the evening and around 4,000 open on Sunday, we are uniquely placed to offer real convenience to online shoppers. As we head into the busy Christmas shopping period, we are delighted to be able to make it even easier for customers to return items; they won’t need to worry about trying to print off labels ahead of time, they can simply do it there and then in any of our branches.”



Note to Editors


About Royal Mail plc

Royal Mail plc is the parent company of Royal Mail Group Limited, the leading provider of postal and delivery services in the UK and the UK’s designated universal postal service provider. UK Parcels, International and Letters (“UKPIL”) comprises the company’s UK and international parcels and letters delivery businesses operating under the “Royal Mail” and “Parcelforce Worldwide” brands. Through the Royal Mail Core Network, the company delivers a one-price-goes-anywhere service on a range of parcels and letters products. Royal Mail has the capability to deliver to around 30 million addresses in the UK, six days a week (excluding UK public holidays). Parcelforce Worldwide operates a separate UK network which collects and delivers express parcels. Royal Mail also owns General Logistics Systems (GLS) which operates one of the largest ground-based, deferred parcel delivery networks in Europe.

Media Contacts


For journalist enquiries contact:

Jasmin Prichard, Royal Mail press office


Royal Mail press office: 020 7449 8246

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