The objective at the heart of our corporate responsibility strategy and our business strategy is the same – improving our operations while ensuring we continue to meet customer expectations

Our vision is to be recognised as the best delivery company in the UK and across Europe. In an increasingly challenging and competitive marketplace, we continue to put the principles of corporate responsibility at the centre of our business strategy. We believe this holds the key to delivering sustainable value for our shareholders, now and in the future.

We are committed to reducing our environmental impact while remaining flexible and responsive to changing customer demands in order to rise to the challenges facing our industry.



Our Approach

Our business and corporate responsibility strategies share the same core goal – to generate sustainable shareholder value. Thus our approach to corporate responsibility is integral to our core strategic objectives. We are proud to connect companies, customers and communities across the UK through Royal Mail and internationally through GLS.

> Find out more about our approach




Strategic approach

Operating in 43 countries, we have a clear vision to be recognised as the best delivery company in the UK and across Europe. Our business model leverages our resources and relationships to deliver high quality, value for money services for our customers.

Engaging our stakeholders

As a key part of the UK's economic and social infrastructure, we’re committed to being as open and transparent as possible about our business. The support of external stakeholders is integral to our success and the ongoing sustainability of our business.

Operating with integrity

Trust is fundamental to our business, to our role as the provider of the Universal Service in the UK, and to our position at the heart of communities. We’re committed to operating with integrity to safeguard our reputation and protect our valued place in society.

Our focus areas

Corporate Responsibility considerations are fundamental to how we do business. We aim to embed these considerations in the way our people behave, the technology we invest in, and our contracts with suppliers. We use a risk management process to identify and address issues that result from our business. We report progress under the areas of customer, people, community, suppliers and environment.

> Find out more about our focus areas



Our customers

As the UK’s sole designated Universal Service Provider, we’re proud to deliver a ‘one price goes anywhere’ service on a range of letters and parcels to over 30 million addresses across the country, six days a week.

Our people

We are one of the UK’s largest employers, with one in every 194 jobs in the UK provided by Royal Mail. Engaging our people within a fair, rewarding and customer-focused culture is key to our success.

Our suppliers

We’re committed to embedding high standards of social, ethical and environmental conduct across our supply chain. Our suppliers help to create economic value for our communities and deliver better experiences for our customers.

Our environment

By increasing our efficiency and reducing our use of resources, we can help to control our costs and support business performance. At the same time, we are acting to conserve the natural environment in which we operate.

Our communities

Delivering economic and social benefits to the communities in which we operate is one of Royal Mail’s core corporate responsibility objectives. Our heritage provides a unique opportunity to educate and inspire.

Policies and Reports

Our Group Policies set out our commitment and approach to responsibly managing our impact on the world. These include our relationships with our people, customers, communities and the environment. They set out the values and behaviours needed to make Royal Mail Group a trusted, positive and successful business. We report on our environmental, social and governance activities each year.


Latest: We have recently published our updated Modern Slavery Act Statement

> Modern Slavery Act Statement (PDF)


Corporate Responsibility Reports

Our Policies