Business integrity

Trust is fundamental to our business, to our role as the provider of the Universal Service in the UK, and to our position at the heart of communities. We’re committed to operating with integrity to safeguard our reputation and protect our valued place in society.


Our Business Standards

Royal Mail’s Business Standards provide our people with a framework for ethical behaviour that protects our trusted brand and reputation. They cover managing potential conflicts of interest, anti-bribery and corruption, and our commitment to non-discrimination. The standards encourage all employees to do the right thing, act in line with our values, follow the law and treat others with respect.

Our Business Standards are available to all new employees before they start with Royal Mail.

> Our Business Standards (PDF)


Human rights

We’re committed to upholding and respecting human rights. In addition to obeying the laws, rules and regulations of every country in which we operate, we support the United Nations Universal Declaration of Human Rights and the International Labour Organization Fundamental Conventions. They cover freedom of association, the abolition of forced labour, equality and the elimination of child labour. Please see our CR Policy, which outlines these commitments.

>Royal Mail Group plc - Corporate Responsibility Policy (PDF)

We extend these commitments into our supply chain by requiring our suppliers to comply with our Responsible Procurement Code of Conduct.  

>Responsible Procurement Code of Conduct (PDF)

We welcome the UK Government’s Modern Slavery Act. We’re committed to playing our part in helping to prevent any incidence of modern slavery in our business and supply chain. Our Modern Slavery Act statement covers the steps we take to mitigate the risk of modern slavery and human trafficking taking place in any part of our business and supply chain.

>Royal Mail Group plc - Modern Slavery Act Statement 2017-18 (PDF)


Anti-bribery and corruption

Royal Mail Group has a zero-tolerance policy on bribery and corruption. This policy is based on the UK Bribery Act. It sets out the standards of behaviour we expect in order to minimise the risk of bribery and corruption in our business and supply chain.

>Royal Mail Group plc - Anti-Bribery and Corruption Policy 2018 (PDF)


Data protection and privacy

We know that privacy is important to the public, our customers and our people. Royal Mail Group is committed to handling personal information in accordance with the data protection and privacy laws of every country where we operate. This includes the European Union’s General Data Protection Regulation (GDPR) that came into force at the end of May 2018.

>Royal Mail Privacy Policy