Governance and management
Our Group Chief Executive Officer (CEO), Rico Back, has overall responsibility for Corporate Responsibility. Members of his senior leadership team take responsibility for each of the major strands of our CR agenda: community investment; people; customers; environment; and suppliers.
Our CR governance structure underpins the delivery of our CR strategy through the following key elements: Royal Mail plc Board; Chief Executive’s Committee; Diversity Council; Safety and Health Governance Board; and Environment Governance Board. The Group CR team is responsible for managing the implementation of the CR strategy, collecting performance data and reporting on that data in internal and external communications.
For further details, see page 12 of our 2017-18 Corporate Responsibility Report.
Our CR KPIs
Our KPI table on pages 14-15 of the 2017-18 Corporate Responsibility Report sets out performance against the corporate responsibility-related key performance indicators (KPIs) in our Corporate Balanced Scorecard (a full list of our CBS KPIs is available on pages 18-19 of the 2017–18 Annual Report and Financial Statements). It also includes a number of additional KPIs essential for the successful delivery of our business strategy and CBS indicators. These additional KPIs include aims around accident rates; diversity and inclusion; and community investment.