Strategic approach

Operating in 43 countries, we have a clear vision to be recognised as the best delivery company in the UK and across Europe. Our strategy to achieve this leverages our strengths in the UK and overseas through GLS.

We aim to generate sustainable shareholder value and deliver our Universal Service commitment.

For more information about our corporate strategy, see pages 16-17 in our Annual Report and Financial Statements available here.


Our Corporate Responsibility Strategy

Our corporate responsibility (CR) strategy is an integral part of realising our core strategic priorities. The objectives at the heart of our business and corporate responsibility strategies are the same – to generate sustainable shareholder value.

Our CR strategy comprises six key objectives:

  • Deliver economic and social benefit to the communities we serve
  • Drive colleague advocacy for the Group and its community role
  • Manage the environmental impacts of our business and operations
  • Deliver our transformation responsibly
  • Operate with integrity
  • Communicate our management of corporate responsibilities openly and transparently

Our CR objectives support the delivery of our business strategy. We report progress against them under the areas of customer, people, community, environment and suppliers.

Our 2017-18 CR Report summarises progress against our CR strategy on pages 10-11.


Our social and economic impact

Royal Mail seeks to be an integral, valued and trusted part of every community that our service reaches. As a major employer and purchaser of goods and services, our main contribution to communities is our social and economic impact.

The Centre for Economics and Business Research Ltd (Cebr) carried out a complete economic impact assessment of Royal Mail. Cebr found that in 2017–18, Royal Mail added £10.1 billion to the UK economy, the seventh largest contribution of any UK corporation. The full study methodology is published here.

One in every 194 jobs in the UK is provided by Royal Mail. Our employment is disproportionately weighted towards areas where there are fewer job opportunities available, enabling us to make a significant contribution to social inclusion.

As the Universal Service Provider, Royal Mail facilitates e-commerce growth for UK businesses, especially small and medium-sized enterprises. The Universal Service provides depth of coverage, value for money and convenience for businesses wherever they are based in the UK.

In 2017–18, Royal Mail added £10.1 billion to the UK economy, the 7th largest contribution of any UK corporation

- Royal Mail CR Report 17-18

Governance and management

Our Group Chief Executive Officer (CEO), Rico Back, has overall responsibility for Corporate Responsibility. Members of his senior leadership team take responsibility for each of the major strands of our CR agenda: community investment; people; customers; environment; and suppliers.

Our CR governance structure underpins the delivery of our CR strategy through the following key elements: Royal Mail plc Board; Chief Executive’s Committee; Diversity Council; Safety and Health Governance Board; and Environment Governance Board. The Group CR team is responsible for managing the implementation of the CR strategy, collecting performance data and reporting on that data in internal and external communications.

For further details, see page 12 of our 2017-18 Corporate Responsibility Report.



Our KPI table on pages 14-15 of the 2017-18 Corporate Responsibility Report sets out performance against the corporate responsibility-related key performance indicators (KPIs) in our Corporate Balanced Scorecard (a full list of our CBS KPIs is available on pages 18-19 of the 2017–18 Annual Report and Financial Statements). It also includes a number of additional KPIs essential for the successful delivery of our business strategy and CBS indicators. These additional KPIs include aims around accident rates; diversity and inclusion; and community investment.