CR Reports

Royal Mail’s vision is to be recognised as the best delivery company in the UK and across Europe. We believe that conducting our business in a responsible way has a fundamental role in achieving this vision.

We report on our environmental, social and governance activities each year. You can view our most recent performance in the 2016-17 Corporate Responsibility (CR) Report below and the 2016-17 CR Performance and GRI Data appendix available  here (PDF 436KB). This is our fifteenth annual CR Report. Our last report was published in June 2016 and covered the financial year 2015-16.

The 2016-17 CR Report mainly covers our UK Parcels, International & Letters business – UKPIL – operating under the ‘Royal Mail’ and ‘Parcelforce Worldwide’ brands. UKPIL employs 92 per cent of Royal Mail Group’s full time equivalent employees across the UK. It contributes 78 per cent of the Group’s revenue. Where stated, we also have included data and narrative from our pan-European parcels delivery business, General Logistics Systems (GLS). GLS represents eight per cent of our full time equivalent employees and 22 per cent of our revenue.

Assurance and framework

Our Corporate Responsibility Report is assured against the dual standards of AA1000AS and ISAE3000, to ensure the content is material and relevant to stakeholders, and to provide confidence in the robustness of the data. Ernst & Young LLP conducted the limited assurance and their statement can be found on pages 74-76 of the 2016-17 CR Report. 

We report in accordance with the Global Reporting Initiative framework (GRI) Sustainability Reporting Framework, G4, at the comprehensive level. The G4 framework sets out the principles and standard disclosures that organisations can use to report their economic, environmental, and social performance and impacts. Our GRI Index has been checked by Corporate Citizenship. 

Our GRI Index can be found  here (PDF 436KB).

Our social and economic impact

We commission the Centre for Economic and Business Research (Cebr) to carry out regular impact assessments of our UK business (UKPIL) to quantify our contribution to the UK economy. Cebr adapts the original gross valued added (GVA) scoreboard developed by the Department for Business, Energy & Industrial Strategy (BEIS, BIS at the time) to take account of companies’ UK operations only. The original GVA scoreboard included companies’ overseas impacts. In this adapted scoreboard, for 2016-17, UKPIL ranks in fifth place. Cebr inputs financial, supply chain and employee data for the financial year 2016-17 into the national accounting framework provided by the Office for National Statistics’ supply-use and input-output tables to establish UKPIL’s direct and indirect contribution to the UK and enable UKPIL to be ranked in this way. The full methodology is published  here (PDF 699KB).

Corporate Responsibility Reports 
2016-2017  Royal Mail plc Corporate Responsibility Report (PDF 4.26MB)
2016-2017  CR Performance Data and GRI appendix (PDF 436KB)
2015-2016  Royal Mail plc Corporate Responsibility Report (PDF 9.73MB)
2015-2016  CR Performance Data and GRI appendix (PDF 309KB)
2014-2015  Royal Mail plc Corporate Responsibility Report (PDF 4.2MB)
2013-2014  Royal Mail plc Corporate Responsibility Report (PDF 5.03MB)
01 August 2014  Royal Mail Group Carbon Disclosure Project (PDF 665KB)
2012-2013  Royal Mail Group Corporate Responsibility Report (PDF 10.31MB)
2011-2012  Royal Mail Group Corporate Responsibility Report (PDF 4.7MB)
2010-2011  Royal Mail Group Corporate Responsibility Report
2009-2010  Royal Mail Group Corporate Responsibility Report (PDF 3.48MB)
2008-2009  Royal Mail Group Corporate Responsibility Report (PDF 2.89MB)
2008  Royal Mail Group Corporate Responsibility Report (PDF 1.15MB)