Our people

Royal Mail is one of the UK’s largest employers, directly employing around 141,000 people. One in every 194 jobs in the UK is provided by Royal Mail. GLS employs around 18,000 people across Europe and the US.




Achieving our strategic priorities depends on our people. They represent our Company among customers and communities. We rely on them to fulfil the Universal Service and deliver high-quality customer service. Engaging our people within a fair, rewarding and customer-focused culture is essential for our future success. 


Gender Pay Reporting

Royal Mail has conducted a gender pay review for 2017 in accordance with the UK Government’s gender pay gap regulations. Our formal gender pay gap report is available  here (PDF 62KB).


Our people strategy

Our people strategy supports a more competitive business, through:
  • Striving for an incident-free working environment where everyone is safe, healthy and secure;
  • Creating a customer-focused culture;
  • Leading the industry in employment standards;
  • Maintaining a stable industrial relations climate;
  • Celebrating diversity and creating an inclusive environment;
  • Giving our people ownership and influence over their working lives;
  • Using technology and data to enhance decision making; and 
  • Investing in people and providing opportunities for all.
For more information on our People Strategy and our main focus areas, see pages 38-51 of the  2017-18 CR Report (PDF 4.85MB).