Health, safety and wellbeing

Our commitment to the safety of our employees is an enduring priority for us. Not only does a safer workplace mean less harm to our people, it means more efficient operations.

Our goal is to reduce the number of accidents to zero, a commitment driven throughout the business by a KPI on our Corporate Balanced Scorecard.

Royal Mail’s Safety Strategy is to make safety an integral part of the management of our business by:

  • Providing visible safety leadership;
  • Ensuring that our safety management programmes drive continual improvement and are sustainable;
  • Enhancing employee engagement on safety; and
  • Continuing to build competency in safety management.

By supporting our people in their ability to manage risk, we have achieved a 34 per cent reduction in the Lost Time Accident Frequency Rate (0.77 UKPIL employee, work related accidents resulting in an absence on a subsequent day or shift per 100,000 hours worked in 2013-14, compared with 1.17 in 2011-12).


In the last two years, we have focused on developing a strong wellbeing programme to help our people stay healthy, motivated and efficient. In 2012 Royal Mail won the prestigious Personnel Today ‘Health at Work’ award.

Initiatives include:

  • An online wellbeing portal, wellness check-ups and advice on issues from physical fitness to smoking cessation.
  • Fitness centres run by trained instructors within 38 of our larger sites; and discounted gym membership is available to all staff through the 'Shift into Sports' scheme.
  • Health roadshows offering free health checks and advice for employees.
  • Employee Assist Service, HELP, offering counselling, manager coaching and financial and legal advice.

As part of our well-being programme we are now a proud partner of Target Depression in the Workplace, a European programme that aims to improve mental health by raising awareness of depression in the workplace. It brings together several major European firms for the first time to address and assess depression at work.

Depression is now the leading cause of disability worldwide, disproportionately affecting people of working age. It causes considerable reduction in productivity due to the impairment from cognitive symptoms, which has significant cost implications from both an economic and individual business perspective.

Through the Target Depression in the Workplace initiative, we will be working with other leading European employers to help define and drive best practice and improve the well-being of our employees.