Sustainable products and services

We recognise that businesses and consumers want to improve the environmental performance of their mailings and we aim to provide them with the products and services to do so.






Direct marketing

We are committed to helping the mail industry meet the UK Government’s environmental targets for direct marketing. We continue to work with the Direct Marketing Association to ensure we are consistent with PAS 2020, the industry standard for reducing the environmental impact of direct marketing.

Royal Mail created Sustainable Advertising Mail, and its wholesale equivalent, Responsible Mail, so that our customers can meet their environmental commitments whilst continuing to market in the way that works for them. Those that use these products receive a price incentive and are able to demonstrate their commitment to recycling, sustainability and reducing waste.

Forest Stewardship Council

Royal Mail was one of the first postal operators in the world to have its stamps and philatelic products certified by the Forest Stewardship Council (FSC) – meaning they have been made with fibre sourced from responsibly managed forests. FSC is a system of forest certification and product labelling that promotes the use of materials from well-managed forests and recycled sources.

GLS ThinkGreenService

GLS’s ThinkGreenService is a carbon-neutral shipping service which is offered in Germany. This allows customers to offset the emissions associated with delivery of their parcel through certified reforestation projects in Indonesia and Borneo. In 2017–18, 7.4 million parcels were shipped using this service.