News and press releases

  • Royal Mail Group
    19 September 2017
    Royal Mail to launch Tracked Email Notifications for international parcels
  • Royal Mail launches service to give overseas customers more convenient parcel tracking
  • Tracked Email Notifications ensures customers have a clearer idea of where their order is 
  • Customers will receive email alerts about the progress of their parcels
  • Service comes in several different languages
  • Tracked Email Notifications are free add on to international tracking services 

Royal Mail has launched a new service that will give overseas customers of UK-based retailers a more convenient way to track their parcels.

Tracked Email Notifications, available from September 11 as a free add on with all Royal Mail International Tracked products1,is designed to ensure customers have a clearer idea of where their order is at any given time.

Initially available to customers who have a business account with Royal Mail, the service provides recipients with a series of push emails alerting them when their item has:

  • left the UK
  • arrived in the receiving country
  • entered and cleared customs (outside the EU where data available)
  • been delivered/attempted to be delivered

As the tracking notifications are delivered direct to the customer’s inbox, there is no need for the customer to log in to a separate website for an update. This delivers a more streamlined and transparent service, giving consumers added confidence in their retailer. The system will also proactively let recipients know when their delivery has arrived or whether it is still in customs.

Under the initiative, Royal Mail will provide the retailer with a link that they can embed into an email to their overseas customers. This will enable customers to select the notifications that they would like to receive, as well as their preferred language.

Languages include: English, French, German, Spanish, Italian, Portuguese, Danish, Russian and Greek. The service is available in all countries that Royal Mail sends International Tracked products to with the exception of Argentina and Ecuador.


1International Tracked, International Tracked and Signed. Tracked Email Notifications are not available with the International Signed Service as this not a fully tracked service.


Royal Mail Press Office

For Further Information, contact:

0207 449 8246

About Royal Mail

Royal Mail plc is the parent company of Royal Mail Group Limited, the leading provider of postal and delivery services in the UK and the UK’s designated universal postal service provider. UK Parcels, International and Letters (“UKPIL”) comprises the company’s UK and international parcels and letters delivery businesses operating under the “Royal Mail” and “Parcelforce Worldwide” brands. Through the Royal Mail Core Network, the company delivers a one-price-goes-anywhere service on a range of parcels and letters products. Royal Mail has the capability to deliver to more than 30 million addresses in the UK, six days a week (excluding UK public holidays). Parcelforce Worldwide operates a separate UK network which collects and delivers express parcels. Royal Mail also owns General Logistics Systems (GLS) which operates one of the largest ground-based, deferred parcel delivery networks in Europe.