Latest insights & innovation

One Year On: Delivering through a Pandemic

It’s exactly 12 months today since the UK’s first COVID-19 lockdown. We’ve been reflecting as a business on how we have been impacted by these...

Drones: trialling new ways to deliver to rural communities

In December 2020, Royal Mail joined forces with a consortium of established UK drone companies to become the first nationwide UK parcel carrier...

Keith Williams' letter to colleagues: Grounds for optimism

As we announce our 2020-21 Half Year Results, Interim Executive Chair writes to colleagues across Royal Mail Group about the opportunities and...

In pictures: Royal Mail trials VN5 prototype electric van

Royal Mail is partnering with London Electric Vehicle Company to trial its new VN5 prototype electric van – based on a typical London taxi cab...

In depth: Parcel Sorting Machines

Automating the sorting of parcels at Mail Centres across the UK is a central part of our strategic ambitions

Quick trends: Online shopping during lockdown

Our latest research reveals what exactly customers across the nation have been ordering online during lockdown.

Delivering for the country: Then. Now. Always

We're connecting communities through the coronavirus pandemic, providing a lifeline for those in lockdown, helping to keep businesses alive and...

Quick trends: Lockdown hotspots

Our latest study has revealed the areas in the UK where customers have received the most deliveries over the course of lockdown so far.

Delivering coronavirus tests to NHS staff

Royal Mail is proud to be collecting and delivering coronavirus tests around the country, supporting the national effort to build testing capacity....

Servicing the retail revolution

We want to change from a UK letters company that delivers parcels to a parcels-led company that delivers letters

Act Local, Think Change

Our £1.8 billion investment programme will help us to more effectively handle and deliver the changing mail bag

Quick trends: International potential for UK retailers

A recent Royal Mail study into the international ambitions of small UK online retailers found that 38 per cent of small businesses think Europe...

Coronavirus updates

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances.

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