Latest insights & innovation

We’re changing. And it’s working.

We’re changing. And it’s working. Today, we’ve issued our full year results and are setting out our plans for the future.

Trust at the Doorstep: Re-inventing Royal Mail for the next generations

We’ve made big improvements in service quality for our customers, helped to deliver a bumper set of elections, put unique barcodes on stamps,...

The Founding Platinum Supporter: The Queen’s Green Canopy

Royal Mail is proud to be the Founding Platinum Supporter of The Queen's Green Canopy. To mark the launch, Royal Mail employees planted four...

Barcoded Stamps: Reinventing The Humble Stamp

In March 2021, Royal Mail announced a pilot of the UK’s first barcoded stamps. Initially, around 20 million 2nd Class stamps include the new...

Parcel Collect: shaking up the daily delivery

In October 2020, Royal Mail launched a parcel pick-up service across the UK in a shake-up of the daily round. Parcel Collect means postmen and...

One Year On: Delivering through a Pandemic

It’s exactly 12 months today since the UK’s first COVID-19 lockdown. We’ve been reflecting as a business on how we have been impacted by these...

Drones: trialling new ways to deliver to rural communities

In December 2020, Royal Mail joined forces with a consortium of established UK drone companies to become the first nationwide UK parcel carrier...

Keith Williams' letter to colleagues: Grounds for optimism

As we announce our 2020-21 Half Year Results, Interim Executive Chair writes to colleagues across Royal Mail Group about the opportunities and...

In pictures: Black History Month 2020

To mark the launch of our Black History Month 2020 postboxes, we chart some of the black Britons who have featured on our Special Stamp over...

In pictures: Royal Mail trials VN5 prototype electric van

Royal Mail is partnering with London Electric Vehicle Company to trial its new VN5 prototype electric van – based on a typical London taxi cab...

In depth: Parcel Sorting Machines

Automating the sorting of parcels at Mail Centres across the UK is a central part of our strategic ambitions

Quick trends: Online shopping during lockdown

Our latest research reveals what exactly customers across the nation have been ordering online during lockdown.

Coronavirus updates

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances.

Our strategy



Royal Mail Social